Frequently Asked Qiuestions

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What is the average processing time?

The time I need to prepare an order for shipping varies. For details, see individual items. It varies from days to weeks, depending what customization and product you select/request.

What besides wood can you use as a material?

Our machine gives us the ability to engrave or personalize on a large variety of materials.  These materials include wood, glass, anodized aluminum, and other materials. 

Do you accept refunds or exchanges?

I gladly accept returns, exchanges, and cancellations.

  • Contact me within: 3 days of delivery. 
  • Ship items back within: 14 days of delivery. 
  • Request a cancellation within: 24 hours of purchase 

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Where can I buy your items?

From our products page you can view many items that we have and view/buy each buy clicking the button below. We use the platform Etsy to sell our products and collect payment. You can visit our store by clicking this link as well: Etsy Store

Something Else?